Yesterday. Oh, yesterday. You sucked. Hard.
At work, it was the same old routine – calling customers that hadn’t paid yet for the month, just to ask them when they’d be in with their payments. And all was going well, mostly a bunch of answering machine messages, until I called Gary. Gary the Douche.
Gary is a long-time customer. He’s on his second loan with us, and looking over his previous account’s notes, we’ve never had much trouble with him. Most importantly, he’s one of our few customers with a good paying job. He also added his wife on with his second loan, since she generally dealt with late payments on the previous account.
I don’t know if Gary was sprayed with bird shit during the middle of our conversation, or if someone offered him a dollar to make a total stranger cry, but he went batshit during our conversation. I told him I was calling about his August payment, and as usual, he said we should call his wife. I politely told him I’d called his wife and left messages twice in the last week with no response. He just said she wasn’t ignoring us, and they’d get the payment in. Then he was silent.
Per my job, I have to have a specific date to write down in my notes for when a customer will be coming in to pay. So I asked him if it would be in by this morning, the last day of the month, to avoid any negative credit reporting. (We are trained to encourage customers to pay within the month they are due by mentioning this.) This is when he started to get mean. Not BATSHIT, just regular old mean. He said he knew it wouldn’t be reported until it was a full 30 days past due. I didn’t even get to respond to this before the BATSHIT kicked in. He started yelling, saying I lied to him about how past due it was, etc etc. When I told him I never said it was 30 days past due, just past its grace period, he reached a level of PSYCHOTIC. I have never heard such profanity from a stranger in my life. “When I tell you you need to call my fucking wife, then you need to just call my FUCKING WIFE, because she handles all of the FUCKING PAYMENTS!” He went on and on, and when there was finally a pause, I told him there was no need to speak to me like that. Then he hung up.
It took every ounce of my being not to cry in front of my coworkers. I was shaking, red, teary-eyed. I’m sure Sondra saw my face, at least, but she was kind enough not to say anything. I couldn’t even talk to anyone about exactly what he said to me until the end of the day.
Later on, his wife finally called the store and said she’d make a payment between the 7th and 9th of next month. I didn’t bother asking if she could get it in any sooner.
On my way home, I was still really upset by this guy. I was having a hard time wrapping my mind around the fact that people like him exist, and treat people like me that way – and also that anyone would ever want to marry him. So I kind of spaced out while driving, thinking about all the horrible things he said to me. The next thing I know, a cop’s flashing lights are in my rearview mirror.
I swear, it didn’t immediately come to me why he might be pulling me over. To be honest, I was mostly hoping he hadn’t been following me for a really long time, because I didn’t want to look like I was evading him or something. I didn’t even look at my speedometer after I saw him behind me; I just found a parking lot and pulled in.
It would appear I was going 70 in a 55 zone. When he asked why, I simply told the truth: “I didn’t know I was.” And that was pretty much all I said as I handed him my license and insurance and, once again, fought back tears.
Despite the fact that I was courteous, cooperative, clearly in distress, and have a perfect driving record, the douchebag gave me a ticket anyway. But in the end, even though I really am not sure how fast I was driving, I’m sure I deserved it.
So I finally cried on my way home.
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